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We have developed this help page to assist you with standard information you may need, It also includes all the frequently asked questions from our customers. Please select a category for your assistance. If you have any other question, please click "Contact Us".
1. Where are you located?
Headquarter: USA & Warehouse: Hong Kong
2. Do you have real store to sell these items?or just sell them on the internet?
No, We specialize in internet shopping only.
3. When will I expect my order to arrive?
Direct EMS 5-7 days (only for Japan,Korea, Mongolia)
EMS 7-10 days (USA, Australia, Newzealand, Canada recommend)
DHL 3-5 days (Europe Country recommend)
4. Any risks if i buy products or items from your sites?How can you prove that your website is safe?Will you secure my credit card information?
Please be assured about the security of your personal information. We use secured payment gateways. All the information will be encrypted by our system automatically. Also note our website is SSL certified during your check out process.
5. Payment Inquiry
We currently support three payment methods, which are Credit card payment (Visa or Matercard only), and western union.For customers who are using a credit card for the purchase we have set up SSL certificate for the security of their personal details and credit card information.
6. How to track my order?
Please send us an email with your order number and we shall help you with the tracking details. Which include the tracking number and the service used to send your items. (Eg. DHL or EMS)
7. About Custom Tax/Duties?
We offer free shipping service all over the world for all the items. About the custom tax, We usually mark our item as a gift on the Shipping Way bill. So the custom tax is waived off. (conditions apply - depending on your country rules)
8. What If I Want To Order A Lot More?Can you Give Me A Good Quotation?
Of course, we can get you better prices for large volume orders.
If you are interested in a quote for a large quantity of items, please contact us with the following details:
- The products you want
- The exact desired order quantity
- Your desired time frame
- Any special packing instructions, e.g. bulk packing without product boxes
With this information we will get back to you with a quotation.
You can also contact with our online service representatives easily.
9. Can You Ship To My Country?
Yeah, no problem! we can ship to your country.
We can ship single item or large orders to *WORLDWIDE* .
Due to the fact that our items are bought over the Internet, cannot be tried on ahead of time and are bought site unseen, we have developed the following return and exchange policy for customer service purposes. Of course, we hope that you are happy with your selection. If for any reason you are not happy with your selection, our return and exchange policy is as follows:
Items can be returned for a refund or exchange with 7 days of the date of receipt. But the reason for returns caused by yourself(eg,size,color you choose), cannot be accepted. Returns can be sent back within 7 days upon receipt, all returned items must never been used and in new condition. All returned packages must be insured. As for returning right items for a refund: all returned items are subject to a 5% bank handling fee and shipping charges. Buyers are always responsible for the shipping charges. Sepcial circumstances may require partnership with corporate business partners. For more information, please contact our customer service.
We only accept exchanges for new and never used items with all accessories and packing. Please send back the items within 7 days upon receipt. All return packages must be insured, exchanges will be sent out within 5-7 days once the return has been received. Buyers are always responsible for the shipping charges.
1. Although we provide 100% hassle free return policy, considering the time and money consuming, we surely appreciate if you can make all your questions and concerns clear before placing your order.
2. Please contact our customer service first to obtain the return address.
3. We will not be responsible for the lose if the returned package get lost during the shipment, original post office receipt must be kept to claim the compensation.
Orders may take from 24 to 36 hours to process. Once your order is processed you will receive email notification with shipment tracking number. All delivery standards begin when you receive order's email. If order is placed after 3:00 PM CST on Friday or on the weekend, the earliest it will ship is Monday.
Unless an expedited service is requested, your order should arrive you soon from time you receive email shipping confirmation.
Delivery to Post Office Boxes Orders will not be shipped to a Post Office Box. All orders will have to have a valid non-PO box US address.
If returning right items for a refund: Shipping and handling charges are non-refundable. We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments or detained by customs.
All returned merchandise should be sent to the shipping address we email you, if it is not the right address, we are not responsible for the loss caused by the issue.