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Shipping & Returns

Welcome to our online store. Here you can get the full information about shipping & returns. 

Shipping:

1. Secure Shipping guaranteed: When you order the items and checkout, we would receive the information and process the orders within 24 hours, this time is included in gather the goods, package, contact shipping company and shipping the goods. 

2. Then the package will be shipped out after confirmed, international shipping method EMS, DHL and other options you can take. When the order is sent out, you can get the tracking urls and numbers at your email address which you use to register at our site. If the item is in stock, you can get within 5-8 business days.

3. Please ensure the correct information you provide, such as consignee, address, email, telephone, etc. We would ship the goods to you according to the information, so please confirm 100% correct.

4. Through the tracking numbers you can track the process of your order. Secure shipment is guaranteed. If you do not receive the package in a month from the date we sent out, please contact us and we will fully refund you payment.


Returns & Exchange

We do our best to provide you 100% satisfaction. If you want to apply a return, please first contact our customer service and informed of the reason for returning. All items sent back to us must be complete in the original condition with all tags and labels: unused, not worn, altered or washed, etc. Within 30 days you can enjoy return service, over the period required we will not to return or exchange. The shipping cost of returns & exchanges is charged by the customers.

For Returns:

Returns can be sent back within 7 days upon receipt, all returned items must never been used and in new condition. All returned packages must be insured. As for returning right items for a refund: all returned items are subject to a 15% restocking fee. Buyers are always responsible for the shipping charges.


For Exchanges:

We only accept exchanges for new and never used items with all accessories and packing. Please send back the items within 7 days upon receipt. All return packages must be insured, exchanges will be sent out within 5-7 days once the return has been received. Buyers are always responsible for the shipping charges.

Important Notice:

1. Although we provide free shipping policy, we do not cover the shipping cost for return. Considering the time and money consuming, we surely appreciate if you can make all your questions and concerns clear before placing your order.

2. Please contact our customer service first to obtain the return address.

3. We will not be responsible for the lose if the returned package get lost during the shipment, original post office receipt must be kept to claim the compensation.


Order Cancellation

Cancellation of an order must be requested before the order has been dispatched. Cause that we process all orders as quickly as possible within 12-24 hours after orders placing, so we are not always able to cancel an order after it is placed. If requests a cancellation after the dispatched, the order will be treated according to return policy. Hope you can understand in this key point.

Your satisfaction is our pursuit, if you want to known more about our products information, just free contact us, we will service you asap.


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